Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
What does Matador HQ sell?
Matador HQ carries welding supplies, machines, welding rods and wire, safety gear, welding hoods and lenses, FR clothing, industrial gases, raw steel, accessories, practice coupons, and products designed by Matador HQ.
Can I shop online and in person?
Yes. You can order through our website or visit our welding supply store in Edinburg, Texas.
Where is Matador HQ located?
Matador HQ is located at:
2110 S. Closner Blvd.
Edinburg, TX 78539
What are your store hours?
Our current store hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. We recommend calling before visiting during holidays or special events.
Do you offer local pickup?
Yes. Local pickup is available for many products at our Edinburg store. Select pickup during checkout when it is available for your order. You will receive a notification when your order is ready.
How quickly will my order ship?
Orders placed before 2:00 p.m. Central are generally shipped the same business day. Orders placed after the cutoff may ship the following business day.
Shipping times may vary depending on product availability, order size, and destination.
Do you offer free shipping?
Free shipping is available on eligible orders over $100. Any available shipping options and charges will be displayed during checkout.
Can industrial gases and raw steel be shipped?
Fulfillment options for industrial gases, raw steel, oversized items, and other restricted products may vary. Please review the options shown on the product page or contact us before placing your order.
How can I track my order?
Once your order ships, you will receive an email with tracking information. Customers with an online account can also sign in to review their order status.
What happens if an item is sold out?
Some sold-out products allow you to sign up for a restock notification. Enter your information on the product page, and we will notify you when the item becomes available again.
You can also contact us to ask about availability or similar products.
What is your return policy?
Return requests must be submitted within three days of receiving your order.
To qualify for a return, the item must be unused, unworn, in its original condition and packaging, and accompanied by proof of purchase. Approved returns are subject to a 30% restocking fee.
Please contact us before returning an item. Products returned without prior approval may not be accepted.
Are any products non-returnable?
Certain products cannot be returned, including custom or special-order products, hazardous materials, flammable liquids, industrial gases, sale items, and gift cards.
Contact us before ordering if you have questions about whether a product is eligible for return.
What should I do if my order arrives damaged or incorrect?
Inspect your order when it arrives. Contact us immediately if an item is damaged, defective, or different from what you ordered. Include your order number and photos of the item so our team can review the issue.
Do you offer exchanges?
The fastest way to exchange a product is to request an approved return and place a separate order for the replacement item.
Can you help me choose the right welding product?
Yes. Our team can help you compare welding machines, rods, wire, lenses, hoods, safety equipment, and accessories.
Contact us with information about your welding process, machine, material, and application so we can help you find the right product.
Does Matador HQ have a mobile welding supply store?
Yes. The Matador HQ Mobile Welding Supply Store visits different locations throughout the Rio Grande Valley. Follow our Facebook page for upcoming dates, locations, and announcements.
How can I contact Matador HQ?
You can reach our team using the following information:
Phone: (956) 305-3203
Email: info@matador-hq.com
Address: 2110 S. Closner Blvd., Edinburg, TX 78539
Our team normally responds to customer questions within one business day.